To make it simple, standard delivery is a flat rate fee of $9 AUD. However, orders over $59 AUD are rewarded with free standard delivery! We also have express shipping options available in the checkout for faster delivery.
Most of our products (including everything in 'Gifts in a Hurry') are stocked in Sydney. Our cat furniture is stocked in Melbourne. Orders generally ship the next business day. A tracking number will be provided with your shipping notification.
Standard Shipping: takes 5-9 business days Express Shipping: takes 2-4 business days
Other Cat-Themed Products
Some products ship directly from an overseas supplier (which is noted on the product page). We'll process your order as normal, and the item will be shipped by the supplier.
Please note: Your order will be processed the same day, however, global partners vary in how long they take to pack and ship:
Standard Shipping: tales 10-14 business days Express Shipping: takes up to 9 business days
You can easily identify locally stocked products by this message on the product page, "We have (quantity) in stock and ready to ship." Quantity is real-time, so it's always accurate. To make it easy, we created the 'Gifts in a Hurry' section so that you can quickly identify products stocked locally.
All products that are shipped directly from an international supplier can be identified with this message on the product page, "This item will be shipped directly from the supplier’s warehouse. Global partners vary in how long they take to pack and ship, however, standard delivery is about 10-20 business days."
Your order will be processed the same day, however, our global partners vary in how long they take to pack and ship. We do follow up with them if we feel they are taking too long, but feel free to contact us if you have any concerns.
In some cases, international orders can take up to 4 weeks to clear
customs. If the tracking information was last departed from the warehouse and
has not updated recently, it is more than likely still making its way overseas.
Once it arrives at that next overseas destination, the package will be scanned
and the tracking information will update.
If no one is available to
sign for your delivery, the driver will leave a collection card and take your
package to the nearest local Post office. The card will have the details of
where to go and what time you can collect your package. You will need ID to
pick up your package.
We are very sorry and know
you must be disappointed. We will happily send you a replacement or refund your
order. Please email us first with a photo of the damaged item and we’ll then
email you instructions. We offer a 100% money back guarantee if you're not satisfied with your order.
We offer a 100% money back guarantee if you're not satisfied with your order. If you change your mind about the products you have purchased from us, we can refund the purchase price or exchange those products subject to the following conditions:
Item(s) must be returned within 30 days of purchase, together with a copy of your order and original packaging.
If you request a refund, the purchase price (excluding delivery charges) will be refunded to you using the original payment method, once we have received the returned item back and confirmed that it meets conditions above, so make sure you post it back to us in good time.
Yes! If the topic is of
interest to cat-loving ladies, simply contact us with your idea and we’ll take
it from there. The post will have to be unique and we check this using
plagiarism tools. No hard sell is allowed, but you can promote yourself,
business or product at the end of the post in a couple of sentences.
If your email address has
changed you will need to login with your old email address and change your
email address from the “My Account” page of this website. If this is not
possible, you will need to re-register with your new email details as a new
Your password can be
automatically re-set from our account login page. Simply click on ‘Forgot your
password?’, enter the email address that you registered with and click ‘Restore
Password’. An email will be sent to you within a few minutes with a link to
re-set your password.
Yes of course! I’m already
working on new designs and plan to expand the mug collection. All new designs
will be announced by email and social media. If you have an idea that you would
like to put forward, we would love to hear about it, so contact us. Make sure
you sign up to the newsletter so that you’re the first to know about the new
Yes, we now have an affiliate marketing program, where you can earn 20% commission by promoting products from the Cat Lovers store. It's very easy to join, simply use this link and get started right away.
Yes absolutely. Simply
email us with your details, business name, where you will sell them and how
many you’d like to purchase and we’ll provide a quote with a volume discount.
International enquiries are also welcome.
Didn’t find what you were looking for? Contact us.Contact