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Frequently Asked Questions


Christmas 2018

Cut-Off Dates for Christmas Delivery


AfterPay is not working for me in the checkout, what do I do?


How much is delivery?

Help, I need a present in a hurry!

How long until I receive my order?

Why hasn't my order been shipped yet?

How do I track an item in my order?

How do I identify products that are locally stocked?

Where is my package? The tracking information hasn't updated in a long time.

What happens if I’m not home for the delivery?

What countries do you ship to?


Sizing Chart

Out of Stock Products

Orders and Returns

What payment methods do you accept?

I received a damaged item or it's not what I expected, what do I do?

What is your returns policy?

Do you have a shop / Where are you located?

Cat Furniture

Cat Furniture Update


How do I log in to my account?

Can I view my past orders?


Do you accept guest blog posts?

My email address has changed since I registered. How can I change it?

I have registered/purchased before, but have forgotten my password to login.

Marketing Opportunities

Joint promotions and giveaways?

Donations for prizes?

Do you have an Affiliate Marketing Program?

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