When I choose AfterPay, I'm re-directed back to the homepage or checkout instead of the AfterPay login? Please ensure your email address is provided as your main "Contact Information" (not a mobile phone number) in the checkout before proceeding to Afterpay (it's part of their validation process). Also, we've found that some browser settings block the re-direction to AfterPay in the checkout, trying an alternative browser, computer or phone is usually the quickest way around this.
AfterPay rejected my order, what can I do? Unfortunately, you'll have to take this up with AfterPay as we're not involved in the approval process. The alternative forms of payment are PayPal and credit card.
AfterPay customer support line on 1300 100 729 (Open Mon-Fri: 8am-7pm, Sat: 9am-5pm).
To make it simple, standard delivery is a flat rate fee of $8 AUD. However, orders over $59 AUD are rewarded with free standard delivery! (Excluding gift card purchases as they are digital and do not require shipping). We also have express shipping available in the checkout for faster delivery.
The products in 'Gifts in a Hurry' are stocked locally in Sydney and orders ship the next business day. Upgrade to Express shipping and you'll receive your order super fast - within 1 to 3 business days (depending on your location). If you'd like gift wrapping or a custom note, let us know in the special instructions.
Most of our products (including everything in 'Gifts in a Hurry') are stocked in Sydney. A tracking number will be provided with your shipping notification. We use Australia Post.
Standard Shipping: takes 3-7 business days Express Shipping: takes 1-3 business days
Orders generally ship the next business day. However, some items need to be printed before sending, such as t-shirts, jumpers and leggings. This will be noted on the product page and production time is up to 5 working days. Once ready, the shipping times above apply. If your order contains a mixture of items, we will hold your order until the clothing is also ready to ship.
Your order will be processed the same day, however:
Your order may contain products that require printing, such as t-shirts, jumpers and leggings, which take up to 5 working days. We will hold your order until the clothing is also ready to ship; or
You product will ship from a global partner (which is noted on the product page). Partners vary in how long they take to pack and ship. We do follow up with them regularly, but feel free to contact us if you have any concerns.
You will receive an email for each item as it ships. Simply open one of the emails and click 'Track my shipment' link. You will be taken to a page that will show the tracking information and the latest delivery status.
You can easily identify locally stocked products by this message on the product page, "We have (quantity) in stock and ready to ship." To make it easy, we created the 'Gifts in a Hurry' section so that you can quickly identify products stocked locally.
Products that are shipped directly from an international supplier can be identified with this message on the product page, "This item will be shipped directly from the supplier’s warehouse. Global partners vary in how long they take to pack and ship, however, standard delivery is about 10-20 business days."
In some cases, international orders can take up to 4 weeks to clear
customs. If the tracking information was last departed from the warehouse and
has not updated recently, it is more than likely still making its way overseas.
Once it arrives at that next overseas destination, the package will be scanned
and the tracking information will update.
For Australia Post: if no one is available to
sign for your delivery, the driver will leave a collection card and take your
package to the local Post office. The card will have the details of
where and what time you can collect your package. You will need ID to
pick up your package.
For Couriers: if no one is available to sign for your delivery, the driver will leave a collection card and you will need to contact the courier company to re-arrange delivery.
If a product is marked as out of stock, it will be re-stocked. You can enter your email address on the product page to be notified when it's back in stock. Feel free to contact us if you'd like an estimate of when it will return.
If a product has disappeared from the store, it's probably not going to return. This can be because we found a better alternative, it didn't sell well, the supplier was unreliable, or the quality was inconsistent etc.
We are very sorry and know
you must be disappointed. We will happily send you a replacement or refund your
order. Please email us first with a photo or short video of the damaged item that clearly shows the problem and we’ll then
email you instructions. We offer a 100% money back guarantee if you're not satisfied with your order.
We offer a 100% money back guarantee if you're not satisfied with your order. If you change your mind about the products you have purchased from us (excluding cat furniture), we can refund the purchase price or exchange those products subject to the following conditions:
Item(s) must be returned within 30 days after the item is delivered, together with a copy of your order and original packaging.
If you request a refund, the purchase price (excluding delivery charges) will be refunded to you using the original payment method, once we have received the returned item back and confirmed that it meets conditions above, so make sure you post it back to us in good time.
We regret to inform you that as of 10th August 2018, we are no longer selling cat furniture (trees, towers and condos). It's been a difficult decision as it's been a successful part of our business for the last 8 months. However, as we are a very small business, the complications that come with selling large bulky items outweighed the financial incentive.
We're leaving the sale of cat furniture to the experts; larger online retailers, so that we can focus on our gift items. The furniture items that we sold, and many more, can be found at these Australian online retailers:
Yes! If the topic is of
interest to cat-loving ladies, simply contact us with your idea and we’ll take
it from there. The post will have to be unique and we check this using
plagiarism tools. No hard sell is allowed, but you can promote yourself,
business or product at the end of the post in a couple of sentences.
If your email address has
changed you will need to login with your old email address and change your
email address from the “My Account” page of this website. If this is not
possible, you will need to re-register with your new email details as a new
Your password can be
automatically re-set from our account login page. Simply click on ‘Forgot your
password?’, enter the email address that you registered with and click ‘Restore
Password’. An email will be sent to you within a few minutes with a link to
re-set your password.
Yes, we now have an affiliate marketing program, where you can earn 20% commission by promoting products from the Cat Lovers store. It's very easy to join, simply use this link and get started right away.
Didn’t find what you were looking for? Contact us.Contact