Shipping & Returns
Dated: 2nd April 2018
Standard delivery is a flat rate fee of $9 AUD. Orders over $59 AUD are rewarded with free standard delivery! We also have express shipping options available for faster delivery. We can only deliver to Australian addresses for the moment.
Most Products and 'Gifts in a Hurry' Products
Most of our products (including everything in 'Gifts in a Hurry') are stocked in Sydney. Our cat furniture is stocked in Melbourne. Orders generally ship the next business day. A tracking number will be provided with your shipping notification.
Standard Shipping: takes 5-9 business days
Express Shipping: takes 2-4 business days
Other Cat-Themed Products
Some products ship directly from an overseas supplier (which is noted on the product page). We'll process your order as normal, and the item will be shipped by the supplier.
Please note: Your order will be processed the same day, however, global partners vary in how long they take to pack and ship:
Standard Shipping: tales 10-14 business days
Express Shipping: takes up to 9 business days
The delivery charge does not include any applicable importation charges, taxes and duties by customs in the country where the order is to be delivered. You are responsible for such taxes and duties.
We may occasionally provide special offers and promotions waiving delivery charges in certain circumstances. We reserve the right to vary, cancel or extend special offers and promotions regarding delivery charges.
We offer a 100% money back guarantee if you're not satisfied with your order. If you change your mind about the products you have purchased from us, we can refund the purchase price or exchange those products subject to the following conditions:
Item(s) must be returned within 30 days of purchase, together with a copy of your order and original packaging.
If you request a refund, the purchase price (excluding delivery charges) will be refunded to you using the original payment method, once we have received the returned item back and confirmed that it meets conditions above, so make sure you post it back to us in good time.
You are responsible for any costs associated with returning the item to us including any currency conversion and/or local or international taxes.
If your order is faulty when received, we will happily meet our legal obligations which may include refunding the purchase price and delivery charges, or providing a replacement product provided that you email us a photo of the faulty product. We will then email you instructions.
Shipping costs can’t be refunded if there are other items listed on the original invoice that you aren’t returning.